Privacy Policy

At l499, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own information. By accessing or using l499, you agree to the practices described in this document.

This policy applies to all users of l499, including visitors who browse without registering and registered members who place bets, play casino games, or make deposits and withdrawals. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

l499 collects personal information through several channels to provide you with a safe, personalised, and legally compliant gaming experience. The categories of data we collect are outlined below.

Account Registration Data

When you create an account with l499, we collect the following information:

• Full name and date of birth (for age verification — players must be 21+)
• Email address and mobile phone number
• Residential address (city, district — e.g. Dhaka, Chittagong, Sylhet)
• Username and password (stored in encrypted form)
• National ID or passport details (where identity verification is required)

Financial and Transaction Data

To process deposits and withdrawals, l499 collects financial information associated with your chosen payment methods. Supported methods in Bangladesh include:

• Mobile banking account numbers for bKash, Nagad, Rocket, and Upay
• Bank account or card details for Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank transactions
• Transaction history, deposit amounts in BDT (৳), and withdrawal records

Technical and Usage Data

When you visit l499, we automatically collect certain technical data, including your IP address, browser type and version, device model and operating system, pages visited, time spent on each page, referring URLs, and session identifiers. This data helps us maintain platform stability, detect fraudulent activity, and improve the overall user experience.

How We Use Your Information

l499 uses personal data only for legitimate purposes directly related to delivering and improving our services. The table below summarises the primary purposes and corresponding data used.

Legal Basis for Processing

l499 processes your personal data under one or more of the following lawful bases:

• Contractual necessity — processing is required to deliver the services you have signed up for, including account management and payment processing.
• Legal obligation — we are required to collect and retain certain data (e.g. identity verification records) to comply with applicable regulations.
• Legitimate interests — we process technical and usage data to maintain platform security, detect fraud, and improve service quality without overriding your fundamental rights.
• Consent — where we rely on your explicit consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting us.

Sharing Your Information

l499 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited data with trusted partners only where strictly necessary to operate our platform.

Payment and Technology Providers

We work with payment processing partners and technology providers to deliver our services. These parties are bound by strict data processing agreements and are permitted to use your data only for the specific purpose for which it was shared — for example, completing a bKash or Nagad transaction on your behalf.

Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may process anonymised technical session data to deliver their games on our platform. They do not receive your personally identifiable financial or contact information unless you interact directly with a provider's dedicated support channel.

Regulatory and Legal Disclosures

l499 may disclose your personal data if required to do so by law or in response to a valid request from a competent authority. We will only disclose the minimum amount of data necessary to satisfy such a request and will inform you where legally permitted to do so.

Payment Data Security

All financial transactions on l499 — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed over encrypted SSL connections. We do not store full payment card numbers on our servers. Where applicable, card data is tokenised through PCI-DSS-compliant payment processors.

Our security infrastructure is regularly reviewed and updated to reflect evolving threat landscapes. Access to financial data within our organisation is strictly limited on a need-to-know basis, and all internal access is logged and audited.

If you suspect any unauthorised access to your l499 account or believe your payment details may have been compromised, please contact our support team immediately at [email protected] so we can take prompt action.

Cookies and Tracking Technologies

l499 uses cookies and similar tracking technologies to improve the functionality, performance, and personalisation of our platform. Cookies are small text files stored on your device that help us recognise you on return visits and tailor your experience accordingly.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features like account login sessions, security tokens, and session management. You cannot opt out of essential cookies without disabling the platform entirely.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform — which pages are visited most frequently, where users exit, and how long sessions last. This data is aggregated and anonymised and is used solely to improve our service. You may disable analytics cookies through your browser settings.

Preference Cookies

Preference cookies remember settings and choices you have made — such as your language preference — so you do not have to re-enter them every time you visit. Disabling these cookies may affect your personalised experience on the platform.

Data Retention

l499 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Active account holders will have their account and transactional data retained for the duration of the account relationship. Upon account closure, your data is retained for a minimum period to satisfy legal obligations (such as anti-money-laundering record-keeping requirements) before being securely deleted or anonymised.

Support and communication records are retained for up to 3 years following the resolution of a query or dispute. Technical log data (e.g. server access logs) is typically retained for 90 days unless a security investigation requires longer retention.

Your Rights Over Your Data

l499 respects your rights regarding your personal data. Depending on your circumstances, you may be entitled to exercise the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected.
• Right to restrict processing — ask us to pause or limit how we use your data in certain circumstances.
• Right to data portability — receive your data in a structured, commonly used format where technically feasible.
• Right to object — object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a request to protect your account security.

Children's Privacy and Age Restriction

l499 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will promptly take steps to delete that data and close the associated account.

If you believe a minor may have registered on our platform, please notify us immediately at [email protected]. We take our responsibility to protect minors seriously and will investigate all such reports without delay.

Changes to This Privacy Policy

l499 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of l499 following any such update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Previous versions of this policy are available upon request by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l499 handles your personal data, our team is here to help. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]